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TERMS OF SERVICE

Shipping Refund Services

Effective Date: Upon the date of your company’s sign up on our website.

Governing Law: State of Florida

1. Overview

These Terms of Service (“Terms”) govern your use of our shipping refund and invoice-audit services (the “Services”). By enrolling in or using our Services, you agree to these Terms.

2. Description of Services

We review eligible FedEx and UPS carrier data and invoices to identify potential service-failure refunds, late-delivery refunds, and related credit opportunities (“Refunds”). By accepting our TOS, you are authorizing our company to file refund claims on your behalf and monitor the carrier account for credits.

3. Client Responsibilities

You agree to:

  • Provide accurate access credentials, invoice data, or carrier information needed for us to perform the Services.
  • Maintain your own carrier accounts in good standing.
  • Notify us promptly of any changes to your carrier accounts or shipping practices that may affect the Services including updating your credentials with FedEx and/or UPS.

4. Fees

Our standard fee is a percentage of the successful Refunds recovered through our Services.

  • No Refund = No Fee.
  • Refunds are measured based on credits posted to your carrier account as a result of our claims.
  • Invoices for our fee are due upon receipt unless otherwise stated.

5. Authorization

You authorize us to:

  • Access your shipping carrier account(s) in read-only mode or via audit credentials.
  • File refund claims directly with the carrier when eligible.
  • Communicate with the carrier as necessary to perform the Services.

We do not have the authority to make any changes to your rates, contracts, billing setup, or account settings.

6. Term and Cancellation

These Terms remain in effect until canceled by either party with written notice. Upon cancellation, fees remain due for any Refunds identified or posted within 30 days of termination if the claim originated during the active term.

7. No Guarantee of Results

Shipping refunds depend on carrier policies, tracking data, and delivery events outside our control.  We do not guarantee that any specific refund, credit amount, or savings will be obtained.

8. Limitation of Liability

To the fullest extent allowed by Florida law:

  • Our total liability is limited to the amount of fees paid by you in the three months preceding any claim.
  • We are not liable for indirect, incidental, or consequential damages, including lost profits, lost shipments, business interruption, or carrier errors.

9. Confidentiality

We will keep your shipping data, invoices, and account information confidential and will not disclose them except:

  • To perform the Services,
  • When required by law,
  • Or with your permission.

10. Independent Contractor

We are an independent contractor. These Terms do not create a partnership, joint venture, or employee relationship.

11. Governing Law

These Terms are governed by and interpreted under the laws of the State of Florida, in Broward County, without regard to conflict-of-law principles.

12. Entire Agreement

These Terms represent the entire agreement between the parties regarding the Services and supersede any prior proposals or understandings.

13. Amendments

We may update these Terms from time to time. You will be notified of material changes. Continued use of the Services constitutes acceptance of any updated Terms.